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Group documents not syncing on all accounts

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Hi, I am writing for the 3rd time on this issue, and I have not yet received a response. I am logging into my mendeley desktop app, and the error message that there is a problem syncing a specific folder repeatedly pops up. "failed to save document/folder relationships for folder 50d86b60-d8d6-102e-ac9a-0024e85ead87" I verified with other members of this group that they can see the attached files to the documents in the folders, but they do not appear in mine. I have waited patiently for over a week for a response. Thank you for your assistance

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