Cannot join group following invitation
Hello, I have sent an invitation to join a Mendeley private group to one of my students. She has had to create a Mendeley account upon receiving the invitation. She filled in all her details but keeps...
View ArticleCopying references to group without attachments
Hello. I would like to share the references in my library to a private group without attachments. Essentially, I would like to share my whole library with the group, but the group storage space is too...
View ArticleMerging personal libraries into group library - Annotations of duplicates...
How powerful is Mendeley with merging multiple personal libraries into a group library with the goal of sharing all existing papers and annotations? Can annotations be merged to one document such that...
View ArticleCan't access groups even though I am the administrator
I cannot access my groups, even though I am the administrator. They are grayed out. When I look at my profile, I see I'm listed as the administrator. What's up?
View ArticlePrivate group
I have a specific question about private groups. I would like to know if it is possible to prevent all members except the owner of the group of editing or deleting files within a group. I am using one...
View ArticleProblem with sync, error ID: UH9
Hello, I am working on a document which has been edited by two other people. We are sharing a private group. We had issue with citations (numbering was wrong, and citations were not matching with the...
View ArticleSyncing error
Hi, I'm doing a collaborative project and get this message when I try to sync. There was an error processing your request. It has been logged (ID 3323c3e861ddfa65).. Error ID: T41THGhjbpk
View ArticleGroup activity not updated
Hello Why the group activity page (overview) is not automatically updated each time I post a publication on the group? I do not understand how this work, it seems to me that shows the message "you...
View ArticlePapers added to group do not appear in dashboard
Hi, when adding a reference from my collection to any (also public) group, this does not appear in the dashboard anymore (although the item is correctly added to the collection of papers in that...
View ArticleSimultaneous syncing - what happens?
At what level are objects synced in Mendeley? I am working with a group and there is some worry that if two members edit citations and/or folders, one person's work will get overwritten when the second...
View ArticleChanges in the number of members for a private group
Hi! When I opened my Mendeley account, I started a private group of 3 members. After a while, I've noticed that one of them had been deleted. When I tried to bring her back, it wouldn't let me because...
View ArticleUnable to join group / accept group invitation
Dear Mendeley support, While I am able to follow and unfollow the group, I am unable to send a join request. After I click on the “ask to join this group”-button, I constantly see the circling loading...
View Articlepaper does not show up where expected
Hi, when adding a paper to a group this doesn´t show up in the group overview, although the item is correctly added to the collection of papers in that group. Do you have a clue why this happens and...
View ArticleSync error regarding user / group folders
I get the following error message: "Sorry, there was a problem syncing your library: You are trying to add a user folder to a group folder.. Error ID: CnG0hbv6CQk" I've searched but can find no help on...
View ArticleError ID: nWl4DaNETek
Hi, I am trying to share a private group and it does not sync saying "You are trying to add a group document to a library folder.. Error ID: nWl4DaNETek". What can i do so the ppl I am sharing...
View Articlecan't accept the invitation to a group
My colleague has invited me to a group, but when I open the link from the mail notification it says "page not found". I've tried opening it from Mendeley Desktop (we are free users) but the sync gives...
View ArticleActivity Feed (Overview) of private group not updated
My private group https://www.mendeley.com/groups/345651/ works well, except the activity feed / overview: Neither in the web interface nor in the Mac desktop interfaces new updates of the groups...
View ArticleI use a group plan for one month - what happens to the papers afterwards?
Hello, I use Mendeley to collaborate with 45 students for a project that will last 1 month. Afterwards, I will not need the group plan anymore, but I will need to still have all the papers & files...
View ArticleSearching within a group
I would like to be able to search for a paper within my public group. Setting the search field at the top pulldown menu to PAPERS searches all of Mendeley, not within my group. It would be very helpful...
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