Hello,
I have sent an invitation to join a Mendeley private group to one of my students. She has had to create a Mendeley account upon receiving the invitation. She filled in all her details but keeps getting an error message when she hits the Join button (something along the lines of "Oups, something strange is happening, please refresh the page and try again"). Needless to say she has been trying from several computers over the last several days and keeps getting this message. Do you have any idea of what the problem might be? Thanks!
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Cannot join group following invitation
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public groups
How many public groups exist on Mendeley?
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Copying references to group without attachments
Hello. I would like to share the references in my library to a private group without attachments.
Essentially, I would like to share my whole library with the group, but the group storage space is too small if the attachments are included.
Is there a way to copy ONLY the reference to the group leaving the reference AND attachment in my library?
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Merging personal libraries into group library - Annotations of duplicates merged into one document?
How powerful is Mendeley with merging multiple personal libraries into a group library with the goal of sharing all existing papers and annotations?
Can annotations be merged to one document such that the group library only has one copy left with all collaborators comments?
If Mendeley can't do this, that we are forced to start with a clean document or ones document, meaning sharing of existing work/annotations are lost.
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Can't access groups even though I am the administrator
I cannot access my groups, even though I am the administrator. They are grayed out. When I look at my profile, I see I'm listed as the administrator. What's up?
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Private group
I have a specific question about private groups. I would like to know if it is possible to prevent all members except the owner of the group of editing or deleting files within a group. I am using one private group to share a sample of documents, but I don't want the other users to be able to introduce changes. I just want them to have the papers and be able to download them, but I don't want them to edit, delete or add references. Is that possible?
Thanks!
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Problem with sync, error ID: UH9
Hello,
I am working on a document which has been edited by two other people. We are sharing a private group. We had issue with citations (numbering was wrong, and citations were not matching with the text), so we decided that one of us would work on the document to fix the citations, using the group for bibliography.
Everything was going well, until this error appeared
There was an error processing your request. It has been logged (ID 708176bd3f759bc5).. Error ID: UH9XXUw-N-0
I can't get over it.
Anyone would be able to help please? I am losing my mind on this issue.
Whenever I try to edit citations (because they are still wrong, for some of them), Mendeley crashes or tells me that someone else has been working on the document using the shared group, which is not the case.
THANKS for your help!!!!
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Syncing error
Hi, I'm doing a collaborative project and get this message when I try to sync.
There was an error processing your request. It has been logged (ID 3323c3e861ddfa65).. Error ID: T41THGhjbpk
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Group activity not updated
Hello
Why the group activity page (overview) is not automatically updated each time I post a publication on the group? I do not understand how this work, it seems to me that shows the message "you added documents to this group" more than 2 weeks after the publications have been added.
Could you please let me know how can I have this feature updated each time I add a publication?
Thank you very much.
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Papers added to group do not appear in dashboard
Hi,
when adding a reference from my collection to any (also public) group, this does not appear in the dashboard anymore (although the item is correctly added to the collection of papers in that group).
This makes the use of groups to share references almost obsolete, since now others do not see the papers that I added automatically, but I will have to write a comment manually everytime I add a reference.
Do you have a clue why this happens and how it could be fixed?
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Simultaneous syncing - what happens?
At what level are objects synced in Mendeley? I am working with a group and there is some worry that if two members edit citations and/or folders, one person's work will get overwritten when the second person syncs. For example, if one user is "starring" certain documents in a folder to denote further examination, and meanwhile, a second user drags new items into that folder from another folder, what happens when the second person syncs and then the first person syncs? Are all changes merged and retained?
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Changes in the number of members for a private group
Hi! When I opened my Mendeley account, I started a private group of 3 members. After a while, I've noticed that one of them had been deleted. When I tried to bring her back, it wouldn't let me because I exceeded the limit of group members. Did Mendeley change its policy? Thanks a lot!
Nadia.
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Unable to join group / accept group invitation
Dear Mendeley support,
While I am able to follow and unfollow the group, I am unable to send a join request. After I click on the “ask to join this group”-button, I constantly see the circling loading sign but it does not move on or load.
Afterwards, the owner of the group has also directly invited me to join her group and the invitation shows up in my notifications menu. Unfortunately, I am unable to accept the invitation as well. When I click on the green "accept invitation" button, I only get an error message that says: "Your request could not be sent. Please try again later."
I have been trying to join the group / accept the group invitation since two days ago on several occasions, from different computers, different operating systems (Windows 7 & Android 5) and via different browsers (Firefox, Chrome & the Android Standard Browser all the latest versions). I have also contacted the group owner directly but she has not encountered this problem before either.
I would appreciate your help, thank you!
Best,
Lukas
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paper does not show up where expected
Hi,
when adding a paper to a group this doesn´t show up in the group overview, although the item is correctly added to the collection of papers in that group.
Do you have a clue why this happens and how it could be fixed?
Kind Regards,
Tanja
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Sync error regarding user / group folders
I get the following error message:
"Sorry, there was a problem syncing your library: You are trying to add a user folder to a group folder.. Error ID: CnG0hbv6CQk"
I've searched but can find no help on how to solve this - please give me some advice!
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Error ID: nWl4DaNETek
Hi,
I am trying to share a private group and it does not sync saying "You are trying to add a group document to a library folder.. Error ID: nWl4DaNETek".
What can i do so the ppl I am sharing documents with can also download the pdfs.
thanks. Anoosh Moin (please get back on email if possible: anoosh.moin@gmail.com)
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can't accept the invitation to a group
My colleague has invited me to a group, but when I open the link from the mail notification it says "page not found". I've tried opening it from Mendeley Desktop (we are free users) but the sync gives no result.
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Activity Feed (Overview) of private group not updated
My private group https://www.mendeley.com/groups/345651/ works well, except the activity feed / overview: Neither in the web interface nor in the Mac desktop interfaces new updates of the groups content show up. The latest update message in the activity feed is from 2012! Is there a way to "reactivate" the activity feed for this group?
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I use a group plan for one month - what happens to the papers afterwards?
Hello,
I use Mendeley to collaborate with 45 students for a project that will last 1 month. Afterwards, I will not need the group plan anymore, but I will need to still have all the papers & files - is this possible? What do I need to do? Will the plan end automatically or renew itself after 1 month (I paid by credit card)?
Thank you!
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Searching within a group
I would like to be able to search for a paper within my public group. Setting the search field at the top pulldown menu to PAPERS searches all of Mendeley, not within my group. It would be very helpful if you included a separate search field to just search the group by title, author or keyword. This seems pretty basic but if the functionality is there it's not easy to find.
I did check your FAQ, and noted your previous support posting on this topic from 2012 does not correspond to what is on the page in your current version. (included below). As stated above, I only see one field on the PAPERS tab of the page for my group. What am I missing?
"The bar next to Account Usage searches the group or folder you are currently in, while the one that says Papers searches the Mendeley catalog. Please be aware that online searches of your library can only be carried out on titles, and no search results will be returned for author names, etc. Apologies for any inconvenience this may cause you."
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