Can't join a group
I want to join the UOC group, I click on the link "join this group" and there's a message that says I have to click on the link inside an e-mail that is sent to my e-mail address. The problem is that I...
View ArticleUnable to accept group invitation
Hi, I am inviting a member to my group (restriction is 10 members, i have invited only 2 so far)but they did not receive the invitation, what could this possibly be. One of the invited members...
View ArticleUnable to join group
Hi, I created a private group called Shale Gas SEA and invited one colleague to join it. When he attempts to accept the invitation it says "This group has reached its member limit. The group owner...
View ArticleHow to share ALL your documents and folders with one group
My team wants to start using Mendeley to save our shared research papers (saved to cloud storage). We don't need personal libraries - we basically want one shared library of EVERYTHING - from the...
View ArticleTwo people inserting references in a Word document from a group shared folder
Hello, I am trying to edit the references in a Word document. Previously my colleague inserted all the references from a shared folder within our Mendeley group. However, when I try to insert...
View ArticleNewsfeed still not Updating
Dear Sir or Madam, we use a group since Nov 2013 and since January 2015 no updates on the group are displayed any more in the newsfeed. I have read in another question that this issue is known since...
View ArticleInvited member can't enter group
Similar to some of the questions posted in the last month, I invited a member to a group, but she can't enter the group. It notifies her that the maximum nr. of members is reached, even though I'm...
View ArticleLocation of all papers
Why are there (many!) fewer papers in "All documents" than in one of the Groups owned by me? In other words why does "all documents" not show all documents?
View ArticleLocation of group database
When groups are shared, is the group database (and associated pdfs) copied to my web and/or desktop database? -Do they count against the size of my database? -Do they increase the size of my local...
View ArticleHow do you make a group private?
Dear support, I currently joined a group which the only other groupmember and I want to make private. Isn't it possible to make it private or at least impossible for others to join? Hope you can help....
View ArticlePrivate group-no access to the uploaded articles from my Ipad and colleagues'...
I set up an invitation-only group. I uploaded multiple articles. My colleagues can see the journal titles. When they click an article, an error message shows. The same thing happens to my Ipad and...
View ArticleIs there a functionality to export the reference list in a private group?
I am considering to use Mendeley private group (paid) among my friends for sharing papers and also their comments and annotations. After we create a paid group, possibly we will stop using the service...
View ArticleUnable to share files in private group
My colleague and I tried to share some pdf files in the private group. However, my colleague could get those files I uploaded but I couldn't get hers (not even visible for downloading). Is there a bug...
View ArticlePrivate group sync and pdf sharing are not working
I have set up a private group (I know you cannot share pdfs in public groups) and have added my references with their pdfs to the group to share to one other person. Under the "File Attached" heading,...
View Articlenewsfeed public group not displaying
I have created a public group several days ago. My group has now 7 members and 74 articles. A least 2 persons have added articles to this group. Unfortunately, the "overview" window of this group has...
View Articlechange already registered institutional e-mail
Hi: Today a success reseting my account associated this e-mail. Anyway, I want to join a group of my institution, but I cannot because I had registered my e-mail before. How can I delete this e-mail...
View ArticleSyncing my library
I keep getting this syncing error. What does it mean? There was an error processing your request. It has been logged (ID f8a95fd6ba4fceed).. Error ID: 8diIov9sg0I Thanks, Alberto
View ArticleGroup deleted?
I have created an open group named "Library Instruction/Library and Information Centre of AUTh" in September and few days later I deleted it. I cannot see it in my groups but I've just received a...
View ArticleIs there a link between the group library and my personal library ?
I create a Watch folder for my personal Library with a link on a folder where I have all my PDFs. I have also create a group to share PDFs with my team. Some colleagues have add documents to the group...
View ArticleIs it Possible to See which Group Member Created a Reference in a Private Group?
We have a rather largish group and it would be great to be able to quick identify which group member created a reference, for example to confirm details or discuss the source. Does anyone know if this...
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