Changing the owner of a group
How can I or we change the owner of a group in Mendeley? The owner of the Group is no longer with the Institution, so it would be great to change that.
View ArticleI have lost my notes and highlights
I had two groups with my professor, one which was public and when which was private, for my thesis. I have wanted to go over articles and books ,write notes mark some highlights and it was very...
View ArticlePDFs won't sync
Dear Sir/Madame, Me and my colleague are using both Mendeley Desktop and Mendeley web are I have created a private group with my free account. In that group we have added several references and...
View Articledelete group
Dear Sir or Madam, how do I completely delete a group in Mendeley web? Thanks for your help, Best regards, Julien Veys
View ArticleI don't receive the verification email to join a group
I'm trying to join the group "Universidad de Malaga" (Institution). I`ve tried amy times clicking the butteon "join this group", the system says that the verification email is sent, but I never receive...
View Articleinvite to new staff member not ever received????
I have tried to send an invitation to join our group to a new staff member several times over the past 3 days and she has never received the email invitation. I have used the resend option, and also...
View ArticleInvitations not received
I sent two invitations to people to join a private group. They have not received the invitations, and I can't send again, because I have reached the limit. What can I do? Thanks
View ArticleSearch in Mendeley Web library
I see that when I switch between my personal library and a Group library, the search box disappears. I would like to be able to search within my Group library. It seems like the only functions are to...
View ArticleExport/Import group library
Dear sir or madam, We would like to ask questions regarding the Mendeley Group version. 1. Is it possible to export the entire library from a group's account and import it into a personal account? 2....
View ArticleLimits to Group Plans and multi-user logins
Dear support, I am investigatng the potential for Mendeley to be used at our organisation. We will exceed the 50 user Group plan based on the requirements of our potential Users. We need all our Users...
View ArticleGroup with 6 Members - Which Plan Do I Need?
I need to create a private group with 6 members. I understand that I need to purchase the team plan to invite my collaborators. Does each collaborator also need to purchase a separate team plan, or can...
View ArticleInvitation to members
I have invited one of the three possible participants of my 3 possible and it says on his end that he is not able to see the group. Please help me troubleshoot this. Thanks.
View ArticleAccess to Private Group
Hi, A colleague has set up a private group and sent me an invitation by email to join. However when I click on the "join this group" tab in the email I get redirected to the search page in the...
View ArticleShared Web Space
Hi, At the moment I have a free account that I am trying out. I have just created a private group and invited a colleague and I only see 100MB of storage no way to increase this even though the free...
View ArticleNot able to open files from a group when not connected to the internet
Dear Mendeley, I am not able to open files from a group when not connected to the internet. I tried to copy all files to a location on my laptop so I can access when while working and not connected to...
View ArticlePrivate group increased from 3 to 25 members?
Since I am on the free plan, I thought that the private group I own was limited to 3 members, including myself. However, my private group (and all the other private groups I belong to) now show 3/25...
View ArticleGroups no longer able to access PDF
My groups no longer link to my downloaded PDFs - only to the journal homepage, where I'm prompted to get full text from journal. This means we can't group highlight or add notes. Is this a problem with...
View Articlehow many groups can you made?
How many groups with the status Private or invite only can I created on one acount?
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